Returns & Refunds Policy

Returns & Refunds Policy

Evil Eye Luxe

Last Updated: Feb 29, 2024

At Evil Eye Luxe, we take pride in the quality and craftsmanship of our protective and stylish evil eye jewelry. Our goal is for every customer to be completely satisfied with their purchase. However, we understand that issues may arise. Please read our Returns and Refunds Policy carefully to understand how we handle these situations.


Due to the unique nature of our products, we do not accept returns. Each piece is carefully inspected for quality and accuracy before shipping to ensure you receive exactly what you ordered.

Damaged or Incorrect Items

If you receive a damaged item or if the wrong item was sent to you, we sincerely apologize for the inconvenience. We offer three options to resolve the issue:

  1. Full Refund: Receive a full refund for the amount paid for the damaged or incorrect item.
  2. Store Coupon: Opt for a coupon equivalent to the value of your purchase, which can be used for future purchases on our store.
  3. Resend the Original Item: We will resend the item you originally ordered at no additional cost to you.

Requesting a Refund or Replacement

To request a refund, coupon, or replacement, please follow these steps:

  1. Contact us within 7 days of receiving your order at
  2. Include in your email:
    • Your order number.
    • A detailed description of the issue.
    • Clear photos showing the damage or the incorrect item received.
  3. Once we receive your email, our customer service team will review your request and contact you with the next steps.


  • Requests must be made within 7 days of receiving your order.
  • Proof of damage or the incorrect item (via photos) is required to process your request.
  • The resolution (refund, coupon, or replacement) will be processed once your request has been reviewed and approved by our team.

Contact Us

We are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about your order or our Returns & Refunds Policy, please do not hesitate to contact us at


Business Address: 1000 Brickell Avenue, Miami, FL, 33131

Customer Service Hours: Monday to Friday: 9 AM to 5 PM EST


Customer Service Phone Number: +1-718-618-9861

Thank you for choosing Evil Eye Luxe for your protective and stylish jewelry needs. We appreciate your understanding and cooperation regarding our policy.